TE Sportswear Frequently Asked Questions

How do I contact you?

By phone 01279 937070 or email info@tesportswear.co.uk or sales@tesportswear.co.uk

What is your delivery time?

Our standard lead time is around 6-8 weeks.

Fast track as quick as 3 weeks on some items.

Do you have a minimum order quantity?

No, but less than 5 of an item/design costs more per product.

Are all products on this site custom made?

Yes, other than the exception of some in stock socks. We specialise in bespoke clothing with sublimation, printing and embroidery.

Can I order samples and/or swatches?

We don’t send product samples but we send fabric/colour swatches free of charge request them now by visiting our Fabric Request Page and very detailed size guides to ensure you know what you are ordering. If you would like to see actual product photography please see our gallery and Instagram page.

What is the full order process?

Initial quote – once you confirm the quantity for the initial order we can send across your full quotation.
Swatches and size guides – once happy, with the quote we will send across size guides and swatches of the fabrics/colours you are interested in.
Visuals and your production sheet – once the order has been paid for, you will receive a visual of the kit to sign off as well as a detailed production sheet to check and confirm.
Production – Production then begins and delivery time is around 6-8 weeks as standard (we do also have fast track options available if required sooner, just ask).

What is sublimation?

Sublimation is a technique that dyes all patterns/design/logos/text into the fabric of the garment. The process means most sublimation items start off more expensive than the cut & sew items but you don’t pay any additional fees for logos/text to be added so whereas you need to pay for printing or embroidery for these on cut & sew products meaning sublimation could work out cheaper in the end. Also sublimation offers limitless design options and colours so you can create any design you wish. There can be a charge for creating a unique design if you don’t have the artwork file.

What is cut & sew?

Cut & sew is the traditional manufacturing method, where different colour fabrics are sewn together to create the design. To personalise cut & sew items you can choose printing, embroidery and sometimes applique methods.

How do I pay?

Bank transfer is best for us as a business as we don’t get charged any fees, so if you can pay this way that would be great. If not, don’t worry, you can also pay by card on our website.

Can I pay by cheque?

Unfortunately we don’t accept cheques.

Do you do bespoke sizes?

Yes we do just let us know what size and measurements you need.

Can I add personalisation to any items?

Yes, all products can have printing, embroidery or sublimation.

Can I order a unique design?

Yes! Send across your vision and let us bring it to life!

Can I order a single (1) product?

Yes most products you can order any quantity but the price is more for less than 5 of an item/design.

What format artwork do I need to supply?

A vector file such as .eps or .ai would be ideal as they can be scaled without losing quality. If this is not available the largest resolution file possible in .pdf, .jpg or .tiff formats are best. If quality is too poor the logo may have to be redrawn at a cost.

Can I see a visual/mockup of the design before placing an order?

You can design your items on the website product pages by colouring them in and adding personalisation. If our graphics team need to work on your design they do this after payment has been received for the order.

Can I see a photo of a product?

Yes, check out our gallery and Instagram pages.

Are product colours accurately shown?

Colours shown on screen and in menus are for reference only and do not reflect the colours of the garment. It is difficult to match screen colours to fabric and so requesting swatches of fabric is best for a precise match. We also offer pantone match on a lot of our custom products.

Do you have a catalogue?

We don’t have a catalogue in print but you will find all products on this website and you can download and print whatever you like.

Do you sell in bulk orders?

Yes contact us now to see if you qualify for a discount and/or trade account.

Do you ship abroad?

Yes contact us for a delivery price through our contact page.

How do I contact you with comments/feedback?

You can email us at sales@tesportswear.co.uk

I can’t find my sport listed, do you not provide for it?

We are able to create a large number of products for almost any sport. If you cannot find your sport or product listed, please contact us with some photographs or a description and we may be able to make the product for you.

What are setup fees?

Preparing artwork the first time for print or embroidery takes time and requires a one-off setup fee. For repeat orders where the artwork is on file there is no setup fee.

Do you have a shop I can visit?

We are an online business but we are available on the phone or by email and can send swatches of fabrics/colours and detailed size guides free of charge.

Am I eligible for a discount?

Large quantities or trade orders may be eligible for discounts. We sometimes run special offers on our social media pages, follow them here:

https://www.instagram.com/tesportswear

https://www.facebook.com/tesportswear/

What is your Cancellations and Returns Policy?

To find out about our cancellations and refunds policy read our delivery and returns page and our terms and conditions page.

What is your online payments and site security policy?

Read our security page here.

What are your terms and conditions?

Read our Terms and Conditions page.

What is your cookies policy?

Visit our Cookies Policy page.