FAQs

How do I contact you?

You can contact TE Sportswear by phone on 01279 937070 or by email at info@tesportswear.co.uk or sales@tesportswear.co.uk 

What is your delivery time?

Our standard production time is 6-8 weeks.
An express production service of 3 weeks is available at an additional cost.

Do you have a minimum order quantity?

No minimum order is required. Orders under 4 items of the same product or design have a higher unit price.

Are all products on this site custom made?

Yes. All TE Sportswear products are made to order using sublimation, embroidery, printing, or a combination of these methods.

What sports kits do you provide?

We produce bespoke sports kits for multiple sports, including netball, football, rugby, hockey, and other team sports.

Can you manufacture products not shown on your website?

Yes. All products are custom manufactured, so items not listed on the website can often still be produced. Customers can submit specifications or images for review.

Do you offer fabric swatches and samples?

Yes. Free fabric and colour swatches are available, request them here. Size guides are available on each product page. Additional product imagery is available in the online gallery and on Instagram.

Can you match our existing team colours?

Yes. We offer a colour matching service using Pantone colour matching, or we can provide a range of shades for you to compare against your existing item to ensure an accurate match.

What is sublimation printing?

Sublimation dyes your design directly into the fabric. It allows full-colour designs with no limits on logos, patterns, or artwork placement.

What is cut & sew manufacturing?

Cut and sew is a garment construction method where fabric panels are cut and stitched together to form a finished product. Decoration methods such as embroidery and printing can be added.

Can I combine embroidery, printing, and sublimation?

Yes. Sublimation, embroidery and printing can be combined within the same garment depending on design requirements.

Can all products be personalised?

Yes. All products can be personalised with logos, text, names, numbers, or custom designs.

Can sponsor logos be added?

Yes. Sponsor logos, club logos, names and numbers can be incorporated into all products. Sublimation allows extensive design flexibility with full-colour artwork.

Can I add different names and numbers to each item?

Yes. Individual names, initials and numbers can be added to all products using our design tool. Orders can also include different sizes and personalisation options.

Do you provide design assistance?

Yes. If you do not already have a finished design, our team can help turn your ideas into a custom design suitable for production.

Can I order a unique custom design?

Yes. Customers can submit design ideas, which are developed into a digital mock-up for approval before production begins.

Will my artwork be checked before production?

Yes. Designs and artwork are reviewed before production begins. For bespoke designs, digital visuals are supplied for approval to ensure everything is correct before manufacture.

Can I see a visual/mock-up of the design before placing an order?

Yes. You can design your products online using our product design tool on each product page.
For fully custom or unique design requests, our graphics team will create a digital mock-up for your approval before production begins.

How do I ensure correct sizing?

Size guides are available on every product page. Fabric swatches are recommended to assess stretch and feel before ordering.

Do you offer bespoke sizing?

Yes. Bespoke sizing is available and can be produced using customer-supplied measurements.

Can I order additional items for new players or team members?

Yes. Additional items can be ordered at any time. Existing designs are stored to ensure consistency across future orders.

Can I order a single item?

Yes. Single-item orders are accepted. Orders under 4 items of the same design have a higher per-unit cost.

Are product colours accurate online?

Product colours are for reference only due to screen variation. Fabric swatches are recommended for accurate colour matching. Pantone matching is available on all sublimated products.

Can I see a photo of a product?

Yes. You can view examples of our work in our online gallery and on our Instagram page.

What is the order process?

1. Select products and use our online design tool to browse styles and create your initial design.
2. Request fabric swatches (optional) and confirm sizing using our size guides, found under the ‘info’ icon on all product pages.
3. Submit your final design and request a quote.
4. Accept your quote and complete checkout.
5. Email artwork files if required.

What payment methods do you accept?

Payments can be made by bank transfer or card payment via the website.

What artwork file formats are required?

Vector files such as AI or EPS are preferred. High-resolution PDF, JPG, or TIFF files are accepted. Low-quality files may require artwork recreation.

Can you recreate or redraw our logo if we don’t have the original artwork file?

Yes. If vector files are not available, we can often work from high-resolution images. If needed, we can recreate or redraw logos for a one-off artwork fee.

What are setup fees?

Setup fees cover initial preparation of artwork for printing or embroidery. Repeat orders using stored artwork do not require setup fees.

Do you have a printed catalogue?

No. All products are available online only. You can download and print pages, images and size guides.

Do you offer bulk or trade discounts?

Yes. Discounts are available for large quantity or trade orders. Contact us now to open a trade account.

Do you ship internationally?

Yes. TE Sportswear ships worldwide. Shipping costs depend on destination. Email for a quote sales@tesportswear.co.uk.

Can I reorder previous designs?

Yes. All designs are stored for repeat ordering, making it quick and simple to reorder at any time. Dedicated reorder pages and club shop pages can also be created for clubs and organisations.

How can I provide feedback?

Feedback can be submitted via email at sales@tesportswear.co.uk.

Do you have a physical store?

No. TE Sportswear operates online only. Support is provided via phone, email, swatches, and size guides.

Do you offer clubs their own club shop page?

Yes. We create dedicated online club shops where members can purchase club-branded products. Orders and payments are managed centrally to reduce administration for clubs.

Do you supply schools, clubs and businesses?

Yes. We supply sports clubs, schools, universities, businesses, charities and organisations in the UK and internationally.

Am I eligible for a discount?

Discounts are available for high-volume and trade orders. Promotional offers are also shared via social media channels, follow them here:
Instagram | Facebook

Can I speak to someone before ordering?

Yes. Our team is available by phone and email to answer questions and help guide you through the ordering process.

What is your Returns Policy?

Returns and cancellations are covered in our delivery and returns page and our terms and conditions page.

Where can I find your policies?

Full policies including Terms and Conditions, Privacy Policy, Cookies Policy, Security Policy and Disclaimer are available on the website.