FAQs

How do I contact you?

By phone: 01279 937070, or email: info@tesportswear.co.uk or sales@tesportswear.co.uk 

What is your delivery time?

Our standard production time is around 6-8 weeks.
We also offer an express production of around 3 weeks for an additional cost.

Do you have a minimum order quantity?

No, but for less than 4 of an item/design the product price increases slightly.

Are all products on this site custom made?

Yes, we specialise in bespoke clothing with sublimation, printing and embroidery.

What sports kits do you provide?

We create bespoke kits for all sports including netball, football, rugby, hockey, and many more.

I can’t find a product listed, do you not provide for it?

All of our products are custom made, so even if you can’t find what you’re looking for on our website, we may still be able to help. If your sport or product isn’t listed, please contact us with photos or a description and we’ll see if we can create it for you.

Can I order samples and/or swatches?

We provide free fabric/colour swatches, which you can request on our Fabric Request Page. We also provide very detailed size guides which can be found under the info icon on all product pages. And if you would like to see actual product photography please see our gallery and Instagram page.

What is sublimation?

Sublimation dyes your design into the fabric, allowing limitless colours and no extra fees for logos/text. Unique designs may incur a one-time setup fee if you don’t already have the artwork file.

What is cut & sew?

Cut & sew is the traditional manufacturing method, where different colour fabrics are sewn together to create the design. To personalise cut & sew items you can choose printing, embroidery and sometimes applique methods.

Can I combine embroidery, printing, and sublimation?

Yes, we can combine multiple personalisation methods in one order.

Can I add personalisation to any items?

Yes, all products can have personalisation.

How can I ensure the kit fits correctly?

Use our detailed size guides which can be found under the info icon on each product page and request fabric swatches to check fabric types and stretch.

Do you do bespoke sizes?

Yes we do just let us know what size and measurements you need.

Can I order a unique design?

Yes! Send across your vision and let us bring it to life!

Can I order a single (1) product?

Yes most products you can order any quantity but the price is more for less than 4 of an item/design. 

Are product colours accurately shown?

Colours are for reference only as all screens display differently to each other and to fabric. Fabric swatches ensure an accurate match. Pantone matching is available for many items.

Can I see a visual/mock-up of the design before placing an order?

Yes you can design your products online on each product page. For unique design requests, our graphics team will send these to you to approve before production begins.

Can I see a photo of a product?

Yes, check out our gallery and Instagram pages.

What is the full order process?

1. Browse our product range and scroll our styles and options on our 3D product designers.
2. Request fabric/colour swatches and decide on sizes using our size guides found under the ‘info’ icon on all our product pages.
3. Create your design and request a quote online.
4. Accept your quote and checkout
5. Email us your vector logo files (if required)

How do I pay?

Bank transfer is best for us as a business as we don’t get charged any fees, so if you can pay this way that would be great. If not, don’t worry, you can also pay by card on our website.

What format artwork do I need to supply?

Vector files such as .eps or .ai would be ideal as they can be scaled without losing quality. If this is not available the largest resolution file possible in .pdf, .jpg or .tiff formats are best. If quality is too poor we may have to redraw the logo at a cost.

What are setup fees?

Preparing artwork the first time for print or embroidery takes time and requires a one-off setup fee. For repeat orders where the artwork is on file there is no setup fee.

Do you have a catalogue?

We don’t have a catalogue in print but you will find all products on this website and you can download and print whatever you like.

Do you sell in bulk orders?

Yes contact us now to see if you qualify for a discount and/or trade account. 

Do you ship abroad?

Yes we ship worldwide, contact us for a delivery price.

How do I reorder the same design?

We keep your design on file for easy repeat orders and can even create you your own reordering page!

How do I contact you with comments/feedback?

You can email us at sales@tesportswear.co.uk

Do you have a shop I can visit?

We are an online business but we send swatches of fabrics/colours and detailed size guides free of charge. We are available on the phone or by email at anytime.

Am I eligible for a discount?

Large quantities and/or trade orders may be eligible for discounts. We also run special offers on our social media pages, follow them here:
Instagram | Facebook

What is your Cancellations and Returns Policy?

To find out about our cancellations and refunds policy read our delivery and returns page and our terms and conditions page.

What is your online payments and site security policy?

Read our security page here.

What are your terms and conditions?

Read our Terms and Conditions page.

What is your cookies policy?

Visit our Cookies Policy page.

What is your privacy policy?

View our Privacy Policy.

Where is your disclaimer?

Read our Disclaimer here.